General Terms and Conditions
These General Terms and Conditions govern the relationship between ‘Re-Formo’ EOOD and persons using the services offered via the website re-formo.com and any of its subdomains (hereinafter referred to as the ‘User’ or ‘Course Participant’). By using the website and/or registering for a course, the User declares that they are familiar with and accept these terms and conditions.
Trader details
‘Re-Formo’ Ltd, UIC 204836379, with its registered office and place of business at: 9 Neofit Bozveli Street, Ruse, represented by Kristina Stoyanova. Contact email: reformoltd@gmail.com.
I. Scope of the service
1. ‘Re-Formo’ Ltd provides educational services in the form of language courses (face-to-face and/or online), one-to-one tuition and seminars.
2. The specific details of each course (duration, timetable, price, platform, tutor) are set out in the relevant section of the website or will be provided on request. ‘Re-Formo’ Ltd reserves the right to amend these details prior to the start of the course, whilst informing enrolled students in a timely manner of any significant changes.
3. In the event of a lecturer’s absence (e.g. due to illness or another valid reason), ‘Re-Formo’ Ltd shall provide a replacement lecturer or reschedule the relevant session for another date. This does not constitute a breach of contract and does not constitute grounds for a refund or penalty.
II. Enrolment and Payment
1. Enrolment for a course is considered complete once payment has been made (in full or in instalments, in accordance with the agreed payment plan) and confirmation has been received from ‘Re-Formo’ Ltd.
2. Payment shall be made by bank transfer or via other electronic platforms as announced on the website.
3. A place in a particular group is guaranteed only upon receipt of payment.
4. If payment is not made within the agreed timeframe, ‘Re-Formo’ Ltd is entitled to refuse or cancel the reserved place without being liable to pay compensation to the User.
5. The prices quoted are subject to change for future courses not yet booked; any price change does not affect contracts already concluded.
III. Right of withdrawal
1. The consumer has the right to withdraw from the contract within 14 days of its conclusion.
2. The right of withdrawal does not apply where the service has been fully provided or where performance has commenced.
3. Where the right of withdrawal is exercised before the start of the course, the amounts paid shall be refunded in full within 14 days.
IV. Liability
1. ‘Re-Formo’ Ltd takes all reasonable care to ensure the high quality of the services it provides, but accepts no liability for any failure to perform due to technical issues beyond its control (internet connectivity, third-party platforms such as Zoom and Google Classroom, etc.), nor for specific learning outcomes, as these also depend on the individual efforts of the course participant.
2. ‘Re-Formo’ Ltd’s liability to the User is limited to the amount paid by the User for the relevant course. ‘Re-Formo’ Ltd shall not be liable for loss of profits or consequential damages.
V. Force Majeure
‘Re-Formo’ Ltd shall not be liable for any failure to fulfil its obligations where such failure is due to circumstances beyond its control — natural disasters, epidemics, orders issued by state authorities, internet or power supply outages, and other similar events. In such cases, the delivery of the relevant course shall be postponed until the obstacle has been removed, without Re-Formo Ltd being liable to pay any penalty.
VI. Cookie Policy
Our website uses ‘cookies’ to ensure it functions properly and to improve the user experience:
● Essential cookies — necessary for the website to function and for navigation.
● Analytical cookies — these help us understand how visitors use the site (e.g. Google Analytics).
● Marketing cookies — these are used to track the effectiveness of adverts.
Cookie settings can be managed via the User’s browser. Details regarding the processing of personal data are available in the Privacy Policy of ‘Re-Formo’ EOOD.
VII. Intellectual Property
All texts, teaching materials, graphics, logos and other content on the website and in the courses are the property of ‘Re-Formo’ Ltd or its partners and licensors. Copying, distributing, publicly reproducing or using them for commercial purposes without the express written permission of ‘Re-Formo’ Ltd is prohibited.
VIII. Governing Law, Language and Dispute Resolution
1. These General Terms and Conditions are published in Bulgarian and English. In the event of any inconsistency or difference in interpretation between the two versions, the Bulgarian text shall prevail.
2. Bulgarian law shall apply to all matters not expressly governed by these General Terms and Conditions, irrespective of the language in which the contract is concluded or the User’s country of habitual residence, provided that this does not conflict with mandatory consumer protection rules applicable under Regulation (EC) No 593/2008 (Rome I).
3. All disputes shall be resolved through negotiation; if no agreement is reached, they shall be settled by the competent court at the registered office of ‘Re-Formo’ EOOD, unless otherwise required by mandatory provisions of law.
4. Consumers within the meaning of the Consumer Protection Act may also refer a dispute to the EU Online Dispute Resolution Platform (ec.europa.eu/consumers/odr), as well as to the Consumer Protection Commission.
IX. Complaints
Complaints are accepted via the contact email address provided above and are dealt with within 14 days of receipt.
X. Amendments
‘Re-Formo’ Ltd reserves the right to amend these General Terms and Conditions at any time. Amendments come into force upon their publication on the website. Students already enrolled on a course that has commenced remain bound by the terms and conditions in force at the time of their enrolment, unless the amendments are required by law.